Last updated: June 2025
Welcome to Lusora LLC ("we," "our," or "us"). These Terms of Service govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the website.
Unless otherwise stated, we own the intellectual property rights for all material on our website. All intellectual property rights are reserved. You may view and/or print pages from the website for your own personal use subject to restrictions set in these terms.
You must not:
When you create an account with us, you must provide information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our website.
You are responsible for safeguarding the password that you use to access the website and for any activities or actions under your password. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
You may not access or use the website for any purpose other than that for which we make the website available. The website may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.
As a user of the website, you agree not to:
We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on our website. However, we do not guarantee that the colors, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colors and details of the products.
All products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.
In accordance with UAE Consumer Protection Law, all products sold through our website come with a statutory warranty. This warranty guarantees that the products are free from defects in materials and workmanship under normal use for a period of one year from the date of purchase, unless otherwise specified.
If a product is found to be defective within the warranty period, you may be entitled to a repair, replacement, or refund as appropriate under the circumstances and in compliance with UAE Consumer Protection Law.
We accept the following forms of payment:
You agree to provide current, complete, and accurate purchase and account information for all purchases made via the website. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed.
We use Stripe for processing all payments including Credit Card, Debit Card, Apple Pay, and Google Pay. By submitting your payment information, you grant us the right to provide this information to Stripe for payment processing. All payments are processed securely through Stripe. For more information about how Stripe processes your data, please visit Stripe's Privacy Policy.
In accordance with UAE Consumer Protection Law, we offer a 14-day return policy for most products. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate a return, please email us at info@lusora.store with your order number and a description of the issue. We will provide you with instructions on how to return the item.
Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
We ship to addresses within the UAE only. Shipping rates vary based on location, package size, and weight. Estimated delivery times are provided at checkout.
We are not responsible for delays in delivery due to customs processing, weather conditions, or other circumstances beyond our control.
In no event shall Lusora LLC, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the website.
Nothing in these Terms of Service shall limit or exclude our liability for:
In accordance with UAE Consumer Protection Law, if you have a complaint or dispute regarding our products or services, we encourage you to contact us first at info@lusora.store to seek a resolution.
If we are unable to resolve your complaint or dispute directly, you have the right to refer the matter to the relevant consumer protection authority in the UAE. You may also seek resolution through the courts or other dispute resolution mechanisms available under UAE law.
If you have any questions about these Terms of Service, please contact us at:
Email: info@lusora.store